Hand & Stone Massage and Facial Spa

Reviews about Hand & Stone Massage and Facial Spa

• Julie Flippen

  Nov, 24 2018
  ★ ☆ ☆ ☆ ☆
  DO NOT JOIN MEMBERSHIP! They make it impossible to freeze your membership by making you come to the facility in person which for someone pulled out of state for extended periods is difficult. Then when you do get there they hand you a form to fill out that clearly says you can freeze for 3 months but then say oh sorry only one month is allowed thats the wrong form. Then I call corp and talk to Brittany an operations manager, who agrees you can freeze for 3 months twice per year and states she will call me back and never does. Even after ive followed up with a voice mail. Oh and Josh the manager he never calls you when he says he will either. I have probably 7 months of services on account I cant use and they just keep taking my money because Im call out of state frequently due to work demands. Money stealers!

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