K & H Automotive Inc.

Reviews about K & H Automotive Inc.

• Jared Watson

  May, 13 2018
  ★ ★ ☆ ☆ ☆
  GREAT Work. HORRIBLE customer service... Very few shops locally can even come close to the quality of work these guys do, but just make sure you have an 'in' with someone there to expect anything resembling decent treatment. I had my car in on recommendations a couple times - they drafted an estimate for a previous accident that insurance didnt agree with, so I didn't end up getting the work done. Maybe that was held against me, because a couple months ago I banged my car up on a road hazard and brought it in unscheduled. I was told since I didn't schedule it they probably couldn't get to it until 'the end of the week' - I then gave all the insurance contact info to them so they could get what other info they needed. 3 WEEKS LATER no one had bothered to reach out to me, and I found out the car was simply sitting in the back of their yard, untouched except for having been moved a couple times. I did not mind the delay since I wasn't able to schedule, but if you tell someone 'by the end of the week' it is common courtesy to give a head's up if you still won't look at it for an extra fortnight beyond that. Maybe reputation of work is good enough to allow for such lousy customer service. I admit my fault in not scheduling, but again if you couldn't get to it in 3 weeks that kind of info needs to get back to the customer. Oh - I also haven't rec'd my spare keys back after the check to put the car on the lift cleared 3.5 weeks ago. I even added extra money to cover postage back so I wouldn't have to set foot in the shop. I was and am still livid with the amount of disrespect I was shown. At that point I simply walked in and took my car back. I was done with the lack of decency from these guys. All that said, they really do do quality work, so if you don't mind an inability to distinguish days from weeks you're good to go!

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